Privacy Policy

Maya (“we,” “us,” or “our”) operates the Maya AI companion service available at this website and related applications. We are committed to protecting your personal information and your right to privacy.

If you have questions about this policy or our privacy practices, contact us at privacy@meetmayanow.com.

Information you provide directly

• Account information: email address, display name, and password when you register.
• Profile information: phone number (optional, for SMS features), age verification status, and preferences you set.
• Messages and content: the text messages, photos, and voice interactions you send within the app.
• Payment information: billing details processed through our payment provider. We do not store full card numbers — payment data is handled by our processor.

Information collected automatically

• Usage data: features you use, messages sent, timestamps, and interaction counts.
• Device information: browser type, operating system, and IP address.
• Cookies and similar technologies: session tokens and preferences. See our Cookie Policy.

• To provide and operate the Maya service, including AI conversation features.
• To personalize your experience — Maya uses your conversation history to build memory and context.
• To process payments and manage your subscription or credit balance.
• To send SMS messages you have opted into (via Twilio).
• To send transactional emails (account confirmation, receipts, password resets).
• To detect and prevent fraud, abuse, and violations of our Terms of Service.
• To improve and develop the service. We may use aggregated, anonymized data for this purpose.

We do not sell your personal data to third parties. We do not use your private conversations for advertising.

We retain your account data and conversation history for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for fraud prevention purposes.

You may request deletion of your data at any time by emailing privacy@meetmayanow.com.

Depending on your location, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate data.
• Deletion: request that we delete your account and personal data.
• Portability: request your data in a machine-readable format.
• Objection: object to certain types of processing.

To exercise any of these rights, contact us at privacy@meetmayanow.com. We will respond within 30 days.

Maya is strictly for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has created an account, we will immediately terminate that account and delete all associated data. If you believe a minor has used our service, please contact us immediately.

We implement industry-standard security measures including encrypted data transmission (TLS), secure authentication, and access controls. However, no system is completely secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect unauthorized access to your account.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a notice in the app. Your continued use of Maya after any changes constitutes acceptance of the updated policy.

For any privacy-related questions or requests:

• Email: privacy@meetmayanow.com
• Or use our contact form.